HVAC
Our furnace quit overnight and the house is 14 degrees.
Flags it as an emergency, checks the thermostat is set to heat, and alerts your on-call tech with the address and details.
EmergencyHow your AI receptionist works
It answers every call, collects what your team needs, and handles each call by rules you set. Some features work on their own. Others connect to tools you already use, and we'll tell you which is which.
What happens on every call
From the first ring to the summary in your pocket.
A customer calls
Your normal business number. Calls you miss, or all calls after hours, forward to the receptionist.
It answers as your company
Greets callers by your business name and collects their name, address, number and problem.
It sorts the call
Using your rules, it decides whether this is an emergency, a routine job, or a quick question.
Emergency
No heat, a gas smell, a burst pipe. It reassures the caller, gives any safety instructions you've approved, and alerts your on-call person right away.
Needs your on-call numberRoutine job
Tune-ups, repairs and quotes. With a connected calendar it books the appointment. Without one, it takes the caller's preferred times for your team to confirm.
Booking needs a calendar connectionQuestion
Hours, service area, what you work on, fees you choose to share. It answers from the information you give us and never makes up prices.
Built inYou get a summary of the call
Who called, what they need, and what happened, sent to you by text or email.
Built in works as soon as your receptionist is live
Connection needs one of your accounts or phone numbers
What's included, and what connects
No surprises after you sign up. Here's exactly what each feature depends on.
| Feature | How it works | Details |
|---|---|---|
| Answers in your company's name, 24/7 | Built in | You keep your number and forward calls to your receptionist. |
| Collects caller details | Built in | Name, service address, callback number, the problem, and whether they're a new or existing customer. |
| Answers common questions | Built in | Uses the hours, service area, services and pricing you approve. Anything else gets passed to your team. |
| Spots emergencies | Built in | Follows the emergency rules you set, like no heat with a baby or senior in the home. |
| Call summaries by text or email | Onboarding | We connect notifications to the phone number or email you choose. |
| Transfers urgent calls to your on-call phone | Onboarding | Needs a number to transfer to. You decide which calls get transferred. |
| Books appointments into a calendar | Connection | Needs a scheduling connection, such as Google Calendar through a booking tool. Until then, it collects preferred times for your team to confirm. |
| Works with job software | Depends | Tools like Jobber, Housecall Pro or ServiceTitan depend on what each one allows. We'll check yours on the demo before promising anything. |
What it sounds like in your trade
Example calls, and how the receptionist would handle each one.
Plumbing
The water heater is leaking all over the basement floor.
Tells the caller where to shut off the water if you've approved that advice, then sends the job to your on-call plumber.
EmergencyRoofing
A bunch of shingles came off in last night's storm.
Collects the address and damage details, and books an inspection or takes preferred times for your team to confirm.
Routine jobSnow removal
Do you do seasonal contracts for driveways in Markham?
Confirms whether Markham is in your service area, collects the property details, and passes the quote request to you.
QuestionGetting set up
Your receptionist doesn't take a real call until you've heard it and approved it.
Demo call
We show you how it works and check what your business needs.
We learn your business
Services, service area, hours, pricing you'll share, and your emergency rules.
Build and test together
You call it, try to trip it up, and we adjust until it sounds right.
Go live
You forward your calls, and we connect the notifications and tools you chose.
Questions owners ask
Will my customers know they're talking to AI?
It sounds natural and friendly. If a caller asks, it tells them honestly that it's a virtual receptionist. You can also have it say so upfront.
Do I have to change my phone number?
No. You keep your number and set up call forwarding, so calls you can't answer, or calls after hours, go to your receptionist.
What happens with emergencies?
You decide what counts as an emergency. Those calls get flagged and sent to you or your on-call tech, with a transfer if you've set one up.
Can it book straight into my schedule?
Yes, once it's connected to a calendar or booking tool. Until then, it collects preferred times so your team can confirm. We'll check your current tools on the demo.
How much does it cost?
It depends on your call volume and what you need it to handle. You'll get a clear monthly price on your demo call.
See it with your business name on it.
Book a demo and we'll walk through how it would handle your calls, your emergencies and your busy season.